Refund policy

REFUND POLICY

We hope you're delighted with your Oriole Designs jewellery. If for any reason you're not completely satisfied, we're happy to help with returns, refunds, or exchanges within 14 days of delivery.

Your 14-Day Return Right

You have 14 days from receiving your order to return items for a full refund—no questions asked. This applies to all customers, with EU customers protected by statutory consumer rights.

To be eligible for return, items must be:

  • Unused and in original condition
  • In their original packaging
  • Accompanied by proof of purchase

Please inspect your jewellery carefully before disposing of packaging, as we can only accept returns of items in resaleable condition.

Items We Cannot Accept for Return

  • Made-to-order or personalised pieces
  • Gift cards
  • Items damaged due to wear or mishandling (not our error)

How to Return an Item

  1. Email us at hello@orioledesigns.com within 14 days of delivery
  2. We'll respond within 2 working days to confirm your return
  3. Securely package your item(s) and return to: Oriole Designs Prenzlauer Allee 186 10405 Berlin Germany

You're responsible for return postage costs. We recommend using tracked, insured shipping for items over €35, as we cannot guarantee receipt of untracked returns.

Refunds

Once we receive and inspect your return, we'll email you to confirm. If approved, your refund will be processed within 5-7 business days to your original payment method.

Please note:

  • Original delivery charges are non-refundable
  • Return postage is the customer's responsibility and is not reimbursed
  • Refunds are issued to the original payment method for security

If you haven't received your refund after 10 business days, please check with your bank or card provider for processing times, then contact us at hello@orioledesigns.com.

Exchanges

We're happy to exchange defective or damaged items. Email hello@orioledesigns.com with photos of the issue, and we'll arrange collection and send a replacement at no cost to you.

For size or style exchanges on non-defective items, please process a return and place a new order to ensure you receive your preferred piece promptly.

Gifts

If your item was purchased as a gift, the refund will be issued to the original purchaser's payment method. For gift exchanges, please contact us at hello@orioledesigns.com and we'll assist you.

Damaged or Faulty Items

Please inspect your jewellery immediately upon delivery. If anything arrives damaged or faulty, email hello@orioledesigns.com with photos within 48 hours. We'll arrange collection and send a replacement or full refund, including original postage costs.

This policy doesn't affect your statutory rights.

Requesting a Return or Cancellation Online

To request a return or cancellation directly, please log in to your account. You can submit a request from your order page at any time within the applicable window—before dispatch for cancellations, or within 14 days of delivery for returns.

 

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